Q+A

Look familiar? Linen + Loot may have a new name, but we are certainly not new to the game!

Linen + Loot is a sister company of local planning firm, Bliss Events. We have opted to separate our services (Coordination and Design) to give clients and our community the best experiences and access to our loot. We look forward to collaborating with you to make the most incredible events this town has seen!

We offer a wide variety of services check our our Complete Pricing + Services Guide to see all we have to offer!

Below is our complete service guide with description of services and pricing.

Linen + Loot: Complete Pricing + Services Guide

Linen + Loot’s minimum is $175 for items (not including service fees such as Delivery or Wear and Tear). Instituting a minimum allows us to maintain the level of excellence in communication and service we expect from our team. 

 Wear and tear fees are billed to rental only clients (no delivery, no set up or tear down, we call this, “Will-Call”). This fee helps us to cover the time we take to prep and pull your order. When we send our items into the world with a client, we are not in control of how they are handled and repackaged; the wear and tear fee reminds the client to take extra care with our inventory, and also assists in the replacement costs as items are lovingly used.

Simply put, yes. Upon submitting your Wishlist, we have two weeks to make changes before requiring a non-refundable, 50% deposit. After that, we can adjust the order as much as you need, so long as we maintain the minimum required to complete your order.

To secure L + L’s services, we require a 50% deposit and a signed Terms of Service Agreement. Once you’ve submitted your Wishlist, we allow two weeks to make edits before the inquiry expires and our items become available to other clients – we are still able to make changes after the two weeks, we simply require a deposit to be made prior to expiration. One of our stylists will be in touch to confirm your order and supply payment information details. Will-Call and Delivery rentals must be paid in full, prior to item pick up. After the deposit, Set Up and Tear Down rentals will be billed the first business day following the event, and are to be paid within one week of receipt.  We have an awesome online system where you can quickly agree to the Terms and pay from anywhere! 

We hate to see you go, although we understand things happen! Linen + Loot has a tiered cancellation policy. When we reserve an item for your event, it is no longer available to other clients, and as a result, we may have lost the opportunity to serve someone whose event comes to fruition. As events inch closer, we are dedicating time and resources preparing for you, and our cancellation policy protects that investment: All deposits and payments are final, regardless of event or order cancellation

  • Cancelling orders within 2 months of your event will incur a 0% charge for the remaining balance.
  • Cancelling orders within one month of your event will incur a 25% charge for the remaining balance.
  • Cancelling orders within two weeks of your event will incur a 50% charge for the remaining balance.
  • Cancelling orders within one week of your event will incur a 75% charge for the remaining balance. Orders cancelled within 7 days (including the 7th day) of the event will owe the entire remaining balance.

Let’s do it! We call this option Will-Call. Together, we will schedule a time and Linen + Loot will share details on how to meet up to collect and return your items. All Will-Call rentals incur a Wear and Tear fee (please see Pricing Q + A).

We love to travel! Our ability to deliver and/or set up items for your event depends on the distance required and our availability on your date. Outside of the Treasure Valley, we bill based on 1) time to travel (overnight stay may be required) and 2) mileage for our vehicles. When you submit your Wishlist, include the destination and we can quote estimated travel pricing.

Our delivery fees are based on proximity to our location within the Treasure Valley, and are priced based on demand. If you are outside of the Treasure Valley. You may have two different delivery rates, based on the needs of your set up/ tear down timeline.

  • We Pick Routes are $35 each way: We select the time on Mondays or Thursdays, between the hours of 8:00 AM – 5:00 PM.
  • You Pick Routes are $55 each way: You choose a specific time Mondays through Thursdays, between the hours of 8:00 AM – 5:00 PM.
  • After Hours and Weekend Routes are $75 each way: Mondays through Thursdays) before 8:00 AM or after 5:00 PM, or anytime on Fridays, Saturdays or Sundays.
  • Late Night Fee: additional $15/hour/crew member for time worked after midnight.

For our complete delivery and services see our

L+L: Complete Pricing + Services

  • Drop off/ Pick up means we will pull, load, and drive your selected items to your venue. Once those items have been unloaded from our vehicles and placed in the agreed upon location, our team is off to the next event. We return when your event has concluded to pick up items, which the client will have grouped and placed in the same drop off location.
  • Setup and Tear-Down involves all of the same steps above, except our team will set up all Linen + Loot décor items, leaving your event picture perfect and guest-ready. When the event is over, we come back and remove all of our items. Set up and Teardown crew become available when confirming a rental décor order that meets our minimum.

We understand the internet isn’t the same as seeing and touching items in person! If you are needing to see a color or a specific item to confirm it’s just right for your event, we are happy to pull those items and schedule a 10-minute walk through appointment for you to view. If you would like a consultation to select items in person, our Stylists will work with you for an hourly rate. To maximize everyone’s time and to familiarize yourself with our items, L + L always recommends beginning with a Wishlist; upon submitting, please request an on-site consultation!

Accidents happen! We do our best to repair items that are fixable, and depending on the scale, may pass that repair cost along to you. If our team determines an item needs to be replaced, we bill the retail value and shipping to do so (please note some items are only available in bulk, and to replace one, multiples may need to be ordered). These are exceptions to the rules – not the standard, so we don’t foresee this being an issue with your order!

We love this question because the answer often equals SHOPPING! Linen + Loot is happy to source new items that we would like to add to our inventory. Show us inspo and we’re happy to quote the cost of new décor, or advise you on alternative items that fit the aesthetic and are already a part of our collection, or help you source something from another great company.

GIVING BACK


The Linen + Loot team has a deep-rooted passion for the Treasure Valley community, and we would love to donate our services to support all causes; however, we have a limited yearly donation budget. If you are a non-profit entity and would like to be considered for our donation program, please complete our online donation form below.

Thank you for the work your organization does to improve our community!  

Donation Request

  • Event Name/Type, Cause, Venue, Theme, etc.
  • Date Format: MM slash DD slash YYYY
  • :
  • Please List Pick Up/Drop Off Dates
  • What is your budget for décor as well as desired quantities?
  • (sponsor recognition, inclusion in marketing materials, signage, etc.)

Meet the team




Teresa

Creative Director

Lindsey

Designer + Stylist

Emily

Marketing Director + Stylist

Cameron

Warehouse + Operations Director

Join the team




One of the keys to our success is we hire individuals who share our commitment to excellence. We are always on the lookout for strong candidates to fill current and future roles in the company.

If you have the drive, experience, and the right skills to join our team, we want to meet you! If there are no open positions currently available, you may submit a resume that we will keep on file for future openings.

Email Resume + Cover Letter:

hello@linenandloot.com

LINEN + LOOT IS CURRENTLY HIRING!

Crew positions are currently available for hire. Exceptional pay for hard work! Seeking reliable and dedicated professionals, willing to work an after hours schedule (events happen on evenings, weekends, and holidays!). Must be professional, positive, and a team player. We promise you’ll never have so much fun working this hard!